ShippingWe currently offer two shipping methods from our New York store location.
Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed.
Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification.
Ground delivery to Hawaii and parts of Alaska may take more than 7 business days.
At this time we do not offer Saturday delivery.
・Orders placed Monday – Friday before 12PM EST will begin processing that day (excluding holidays).
・Orders placed after 12PM EST will begin processing the next business day (excluding holidays).
・Orders placed after 12PM EST on Friday will begin processing the following Monday (excluding holidays).
Freed USA will contact you with a follow-up e-mail if the merchandise you have selected is not available at the time of order processing.
You will not be charged for any item until it ships.
You will be contacted by e-mail with an UPS tracking number when your order leaves our store.
Please note that items are not guaranteed in stock due to orders being filled from multiple locations.
If we are unable to complete your order, you will be notified via e-mail within 5 business days.
International ShippingWe currently do not ship to overseas.
Shipping AddressWe cannot ship to Post Office Boxes. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.
ReturnsWe have a thirty (30) day refund policy. Merchandise must be returned with the original receipt. All labels and packaging must be in new condition with tickets attached and not worn. A refund to the credit card used to make the purchase will be given minus the shipping charges. Item on sale or marked final sale are not returnable.
ExchangesWe do not accept exchanges at this time.