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Frequently Asked Questions

Q. What Makers do you have in stock in Freed Classic?

A. Our stock constantly rotates and the availability of Makers is random.
We will check our stock of Freed Classic Pointe Shoes for any current Maker you specify.
In the event that Maker is not in stock, we will suggest alternative Makers before shipping your order.

 

Q. How do I place a special order on-line?

A. To place a special order, contact Marie at Special Orders.
Toll-free at 1-866-MY-FREED (1-866-693-7333) ext. 12
Monday - Thursday 9am to 5pm EST, Friday 9am to 3pm EST.
Or, e-mail her at SpecialOrders@FreedUSA.com.

 

Q. What credit cards do you accept?

A. FreedUSA.com accepts Visa, MasterCard, American Express, Discover and most debit cards.

 

Q. Is there a quantity discount?

A. None at this time.

 

Q. Do you accept phone orders?

A. Yes, please call us at 212.432.4414.
Our customer service representatives are available Monday-Saturday, 11am-7pm EST (exclusive of holidays).
Other times, you can leave a message and we'll get back to you the next business day.

 

Q. Will my telephone order ship the same day I place the order?

A. If you place your order by 12pm EST, we will make every effort to ship in stock items the same day.
All other orders will be shipped the next business day depending on the stock availability.

 

Q. Where I can order Ballroom, Flamenco, Wedding and RAD garments?

A. To place a special order, contact Freed of London warehouse.
Toll-free at 1-866-MY-FREED (1-866-693-7333)
Monday - Thursday 9am to 5pm EST, Friday 9am to 3pm EST.